Refund policy
OVERVIEW
If your order hasn't been sent to the shipping department and you want a refund, you are eligible for a refund for 12 hours after your purchase. If 12 hours have passed you can't get a refund, but you can return your package once you receive it and we will give you a refund if it meets certain conditions (unopened, unused product) when we receive it. In order to better understand our Returns & Refunds policy, make sure to read our Shipping Policy section, too
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For SleepObrace™, and other products labeled with "100% Satisfaction Guarantee" or similar "Guarantee" labels, please read our Satisfaction Policy. This policy gives customers more benefits in terms of Returns & Refunds than the regular refund policy . In the Satisfaction Policy section, it's written which products are eligible for the guarantees.
Satisfaction Policy
SleepObrace™ Satisfaction Policy
the following guarantees only apply to SleepObrace™ products (SleepObrace ADULTS)
3-Month Satisfaction Guarantee
If SleepObrace™ doesn't fit, or there aren’t any benefits within 3 Months (90 Days) after your package’s delivery date, we are willing to give you a Full Refund.
SleepObrace ADULTS:
After your package is delivered to your address, try the 1st Stage appliance only (labeled with "D1"), and do not open and try the remaining stages. We highly advise you to do this with a licensed health professional who can give you a proper evaluation and plan. We provide 90 days to check if SleepObrace™ fits and if you adapt to it. Keep in mind that some pain and discomfort are typical when you first start using and adapting to SleepObrace™. If the D1 doesn’t fit well; causes discomfort; doesn't feel beneficial; or a licensed professional decides that it isn't the right appliance for the user, please contact our support team and tell us that you want to use a “3-Month Satisfaction Guarantee”. In order to get a 100% refund, you must return (at your own expense) your opened and unopened SleepObrace™ appliances and provide a tracking number. If you can’t ship the items back, we can offer a full refund for the D1 only (If you ordered a full SET then it means 1/3 of the price) or a free gift that our support team will present to you. In order to be eligible for this guarantee you need to have ordered at least D1 alone or within a SET (D1+D2+D3).
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General Returns & Refunds policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@getsleepobrace.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@getsleepobrace.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@getsleepobrace.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@getsleepobrace.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should first email us and we will give you the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.